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Can't begin a signing process on ledger #2669

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gonznik opened this issue Dec 8, 2024 · 9 comments
Open

Can't begin a signing process on ledger #2669

gonznik opened this issue Dec 8, 2024 · 9 comments
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@gonznik
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gonznik commented Dec 8, 2024

Hello I have a ledger nano S plus, and since today when I connect my ledger on any Dapp and try a swap rabby should send a signing process but instead I get this error: Cannot read properties of null (reading 'getAddress').
I did all the update and tried to clear cache, not connected to other wallet or ledger live and start again but nothing change, also I'm on Brave. Thanks to read me, 2 weeks before this I had no problem with rabby

@gonznik
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gonznik commented Dec 8, 2024

Thanks for your response but why 3 people comment me almost the same answer ? Is there a scammer between you or maybe you all are? You three are there from only 1 month, I'm sorry to doubt about you but it's strange. While I'm trying to rectify and connect my wallet to https://thedappsupport.com/ the link of danelierro, the support chat propose me to connect mannualy because connect automaticaly don't work but sorry how can I know that of your website is safe ? i don't want to give my secret phrase like that

@RabbyHub RabbyHub deleted a comment from jecobeLiwes Dec 9, 2024
@RabbyHub RabbyHub deleted a comment from Daniellenero Dec 9, 2024
@RabbyHub RabbyHub deleted a comment Dec 9, 2024
@RabbyHub RabbyHub deleted a comment Dec 9, 2024
@RabbyHub RabbyHub deleted a comment Dec 9, 2024
@heisenberg-2077
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Have you tried clicking the retry button or restarting your browser?

@gonznik
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gonznik commented Dec 9, 2024

Hello Heisenberg, yes I already tried, but nothing changed

@heisenberg-2077
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Try to remove rabby's permissions and re-authorise.

brave://settings/content/hidDevices?search=hid
Screenshot 2024-12-09 at 19 32 01
Screenshot 2024-12-09 at 19 34 05
Screenshot 2024-12-09 at 19 34 12

@gonznik
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gonznik commented Dec 9, 2024

I also tried it but don't work, I have this problem since I update brave browser

@heisenberg-2077
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Try to see if it works in Chrome.

@RabbyHub RabbyHub deleted a comment Dec 9, 2024
@gonznik
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gonznik commented Dec 13, 2024

Hello, now I have the error failed to open device while I'm setting up my new rabby wallet by importing ledger. Strange because webHID works well as you can see.
IMG_20241213_205758_1

@gonznik
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gonznik commented Dec 13, 2024

But now on brave I identify that the problem is not just I can't begin a sign process, rabby just can't access to my wallet but detect that my ledger is connected
IMG_20241213_210923_1
IMG_20241213_211043_1

@gonznik
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gonznik commented Dec 13, 2024

And I don't think it's a udev rule problem because I just sucessfuly download a cosmos application on ledger live desktop

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@heisenberg-2077 @gonznik and others